Trust and safety
Most people on StillSparkly are exactly who they say they are. A few are not, and scammers copy the messages a marketplace really sends. Here is what we will never ask you for, how to tell a real message from a fake one, and what to do if something feels off.
We will never ask you for this
- Your bank login, card number, PIN, or online banking password.
- To “verify your identity” or “confirm a payment” by following a link in a message. Seller payouts go through Stripe, and you only ever set that up from your own Settings page on stillsparkly.com.
- A fee, a gift card, or a payment app transfer to release money you are owed.
- Your password, a login code, or a one-time text code.
If a message asks for any of these, it is not from us, even if it says StillSparkly on it.
How to tell a real StillSparkly message from a fake one
First, the message a scammer sent our sellers in September 2026, with the giveaways marked. Then what an actual sale looks like.
- You see it when you sign in to stillsparkly.com yourself.
- The money is already collected by Stripe. Nothing to confirm or verify.
- Your only job is to print the label and ship.
- 1A name that sounds officialSupport, verification and payment teams don't message you. Names like these are blocked at signup now, but check anyway.
- 2Asks you to verify or confirm to get paidSellers are paid by Stripe automatically. There is never a step where you confirm, verify, or unlock money.
- 3A shortened or lookalike linktr.ee, bit.ly, linktr.ee, or a domain that is almost stillsparkly.com. Real links go to stillsparkly.com and nowhere else.
- 4Pressure"Only after verification", "within 24 hours", "your payment is on hold". Urgency is the tell.
Our email ends in @stillsparkly.com. The display name can say anything.
Hover, or press and hold on your phone. If it isn't stillsparkly.com, don't click. Type the address in yourself instead.
In-app it's the account named StillSparkly, by email it's support@stillsparkly.com. We never ask you to click, verify, or enter details. Not sure? Email us and we'll confirm.
If you already clicked or entered something
- If you entered bank or card details on another site, call your bank now using the number on the back of your card. Ask them to block the account or card and watch for transfers. Banks handle this every day and can usually stop it if you move fast.
- If you typed your StillSparkly password anywhere else, change it here under Settings, and change it on any other site where you used the same one.
- Email support@stillsparkly.com with a screenshot of the message. We will look at the account that sent it and tell you what we found.
- You can also report it to the FTC at reportfraud.ftc.gov and, if money was taken, to the FBI at ic3.gov. Keep the original message. Your bank may ask for it.
What we do on our side
Every payment goes through Stripe
Buyers pay on stillsparkly.com and sellers are paid out by Stripe, which collects each seller's identity and bank details directly. StillSparkly never sees or stores card numbers or bank logins, so there is nothing of that kind for us to ask you for.
New accounts are held back
New sellers have their first listings looked over before they go live, new accounts are capped on how much they can do in a day, and names that imitate support or staff are blocked at signup. Accounts we catch doing harm are suspended, their listings come down, and related accounts are blocked too.
We tell you when something happens
If an account on StillSparkly sends you something fraudulent and we catch it, we contact you directly to say so, and we keep the original message so you can show it to your bank if you need to.
Reporting
Every listing and profile has a report link, and you can always write to support@stillsparkly.com. Reports are read by a person. Our Terms explain what we remove and how, and Buyer Protection covers what happens if an order goes wrong.